Five questions to ask

1. Have the performance expectations of the job been defined and communicated to the employee?
2. Has proper training been provided to the employee?
3. Has the employee demonstrated an ability to perform the key tasks of the job adequately?
4. Has a way to track and measure performance on the job relative to the expectations been established and implemented?
5. Has regular feedback and follow-up coaching been provided to the employee?

Training and development is usually only part of the solution when it comes to employee performance issues.

In the video I describe a recent experience with employee performance that I observed with sales representative at a large conference.