Program Description

The Developing People Skills program has been designed primarily for those who have assumed, for the first time, the role of team leader in an organizational setting.  The major purpose of the program is to assist in the development of skills in working with people, improve communication at all levels of the organization, build employees loyalty and morale, increase inter-departmental cooperation working towards the achievement of common organizational goals, and improved attitudes and skills resulting in practical improvements of productivity and efficiency.  This program has been designed primarily for the supervisor, team leader or 1st line manager, upon whom the organization must rely in order to obtain the results that will successfully contribute to the accomplishment of the organization’s goals.  A unique feature of this program is the inclusion of a Plan of Action Manual designed to help the team leader develop and implement, with his or her team, a successful goals program.

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Content

8 lessons

• The nature of team leadership
• Building a successful team
• Training and development
• The key to motivation
• The art of communication
• How to discipline
• Performance appraisals
• Dealing with complaints

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