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OUR PROCESS FOR GETTING RESULTS…
- We begin with an introduction
meeting to present ourselves
and learn about you and your organization.
This begins our in-depth analysis
of your needs.
- Our in-depth analysis
may require an additional meeting
to complete our analysis of your
current and desired situations.
- Recommendations:
Based on our in-depth analysis we
will make clear recommendations
for our services. Recommendations
include a summary of your concerns,
your current and desired situations,
detailed descriptions for the services
to be provided, a proposed schedule
of activities and your total investment
for the intervention.
*Up to this point we
do not charge for our services.
This is a huge benefit for You.
- Implementation:
This is the stage during which we
implement our recommendations and
begin with establishing improvement
or outcome goals for the intervention.
The implementation would be for
any of our services such as assessments,
training, or coaching.
- Measurement:
The change and improvement process
requires tracking and measurement
of specific elements to determine
if the intervention has been effective
at achieving the desired situation.
Together we will determine how to
measure the effectiveness of the
intervention.
- Follow up: This
is essential especially for any
training program and should be incorporated
into the performance management
system of the organization. We always
include a follow-up plan with any
mandate.
MANAGEMENT
We take pride in practicing what
we preach. The same process we show
our customers serves as basis for
our strategic planning and tracking.
This consists of an annual team goal
setting workshop, quarterly reviews
and bi-monthly action planning. Our
planning covers all aspects of organizational
performance, including finance, marketing
and sales, operations, and human resources
development.
We have initiated in-house seminars
that cater to organizations interested
in developing and retaining top performers.
We have been attracting participants
by personal invitation to presidents,
executives and managers of companies
in the West Island. This method has
been effective in introducing our
services to new potential clients.
CUSTOMER
SERVICE
"Customer
Service is the Difference
Between
a 'Good' and a 'Great' Company"
Our focus is on getting results for
our clients. What we feel differentiates
us from our competition is that we
establish mandate outcome expectations
at the outset. We define what needs
to happen for both our firm and the
client to reach required results,
and we measure the outcome. We deliver
more than the customer expects.
INNOVATION
As a consulting, training and development
firm, rather than creating our own
products, we have partnered with leading-edge
solution providers with established
and proven tools. This enables us
to focus on expertly delivering the
products and services. Some of the
innovative products we offer are Web-based
solutions for performing organizational,
team and individual assessments, including
360° performance evaluations.
COMMUNITY
INVOLVEMENT
At Optimus Peformance we feel
strongly about making a contribution
to the community.
Our community involvement consists
in active participation in the local
Chamber of Commerce, the Board of
Trade of Metropolitan Montreal, Kiwanis
International and Toast Masters International.
We also work with Emploi-Québec
to provide financial assistance to
small and medium-sized businesses
that require our services.
HUMAN
RESOURCES
Each of our employees and associates
undergoes in-depth job-specific as
well as personal development training.
This has enabled us to provide superior
customer service and consistent delivery
of our consistent delivery of our services with limited personnel.
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